Cancellation & Refund Policy

This policy explains how cancellations and refunds are handled by Holidays Tours LLC, trading as "Holidayys" ("we", "us", "our"), for travel bookings arranged after you submit an enquiry through our advertising landing pages at go.holidayys.com.

No payment is taken on this site

These landing pages are used only to receive holiday, package and visa enquiries. We do not take payment or confirm any booking on this Site. A booking exists only once a member of the Holidayys team has confirmed your travel arrangements in writing and payment has been received against a booking confirmation or invoice. The cancellation and refund terms below apply to those confirmed bookings.

Cancelling a confirmed booking

To cancel a confirmed booking, contact us as early as possible using the details below and quote your booking reference. Cancellation charges depend on how far in advance you cancel and on the terms of the individual travel suppliers (airlines, hotels, tour operators and visa authorities) involved in your booking. Any charges will be confirmed to you in writing before a cancellation is processed. Where a supplier applies its own cancellation penalty, that penalty is passed through to your refund.

Non-refundable components

Some elements of a booking are non-refundable once issued or submitted — these commonly include visa fees and applications, issued airline tickets, and non-refundable hotel or tour rates. Government and airline charges are set by third parties and are outside our control. Where a component is non-refundable, this will be made clear to you before you confirm and pay.

Instalment plans (Tabby & Tamara)

Where a booking is paid using a "buy now, pay later" provider such as Tabby or Tamara, any refund is returned in line with that provider's terms and remaining instalments are adjusted accordingly. Refund timelines for instalment payments are governed by the provider.

Refund method & timeline

Approved refunds are made to the original payment method. Once a refund is approved we process it promptly; the time for the funds to appear depends on your bank, card issuer or instalment provider and is typically completed within a few weeks. Any supplier or payment processing charges that cannot be recovered may be deducted from the refunded amount.

Changes & amendments

If you need to amend a confirmed booking (for example, changing travel dates or traveller details), contact us and we will advise whether the change is possible and any difference in price or supplier amendment fees that apply.

Governing law

This policy is governed by the laws of the United Arab Emirates. Any disputes shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.

Contact

For cancellation or refund requests please contact Holidays Tours LLC at hello@holidayys.com.

Last updated: July 2026